At NORTHEM GROUP USA LLC, we prioritize quality and customer satisfaction. Our return and refund policy seeks to protect both our valued customers and our business, in line with U.S. regulations.

Returns

• Return Window: Items may be returned within 14 days from the date of delivery, unless otherwise stated.
• Eligibility:
  • Items must be in the exact condition as received: unused, unworn, and undamaged.
  • Original packaging, accessories, manuals, and bonus items must be returned intact.
  • A valid receipt or proof of purchase is mandatory for all returns.

Non-Returnable Items

The following items are exempt from returns in compliance with U.S. regulations:

• Gift cards
• Activated digital products or software
• Personalized or customized items
• Perishable goods
• Health or hygiene-sensitive items

Refunds

• Inspection: Returns will undergo a stringent inspection to confirm eligibility.
• Notification: We’ll inform you about the status of your refund after inspection.
• Restocking Fee: A 15% restocking fee may apply to cover administrative and processing expenses.
• Processing: If approved, refunds will be processed to the original payment method within 7-10 business days.

Shipping

• Return Costs: The customer covers return shipping unless the item was damaged or incorrect due to our oversight.
• Initial Shipping: Original shipping fees are non-refundable unless dictated by state-specific regulations.

Exchanges

Exchanges are allowed only for defective or damaged items:

• Report to us within 24 hours of receiving such products.
• We will guide you through the exchange procedure once validated.

Usage Concerns

To deter potential misuse:

• Items showing signs of wear or use will not be accepted.
• Repeated returns from one customer might undergo scrutiny and may lead to future purchase restrictions.

Late or Missing Refunds

If your refund is delayed past 10 business days:

• Verify with your bank or credit card company.
• If unresolved, please contact our team.

FTC Compliance

In line with the Federal Trade Commission’s guidelines, any product with a defect or malfunction not covered in our policy or not evident at the time of purchase will qualify for a refund within the first 30 days of purchase.

Contact Us

Your satisfaction is paramount. For further assistance, reach out to

NORTHEM GROUP USA LLC

12555 ORANGE DR STE 4043

DAVIE, FL 33330-4304

Call us at +1 754 2640776