NORTHEM GROUP USA LLC Shipping Policies

Shipping Coverage: NORTHEM GROUP USA LLC provides shipping services to all 50 states within the United States, including Alaska, Hawaii, and Puerto Rico. For shipments to APO/FPO/DPO addresses, please refer to our “Military and Diplomatic Shipping Addresses” section.

Shipping Carriers: NORTHEM GROUP USA LLC partners with various shipping carriers, including UPS, FedEx, DHL, and USPS. The shipping carrier will be chosen based on factors such as destination, shipping method selected, and package size and weight.

Shipping Rates: Shipping rates are calculated based on the shipping method, package size and weight, and destination. All applicable shipping fees will be displayed during the checkout process. Free shipping promotions may be available for qualifying orders.

Shipping Methods: We offer multiple shipping methods, such as Standard, Expedited, and Overnight shipping. Delivery times may vary based on the shipping method selected and the destination.

Order Processing: Orders are typically processed within 1-2 business days. During high-demand periods or for custom-made items, processing times may be longer. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Estimates: Delivery times are estimated based on the shipping method and destination. However, these estimates are not guaranteed and may be affected by factors beyond our control, such as carrier delays or adverse weather conditions.

Undeliverable Packages: If a package is returned to us as undeliverable, we will notify you and attempt to resolve the issue. You may be responsible for additional shipping fees to resend the package.

Address Changes: To ensure timely delivery, please verify that your shipping address is accurate during the checkout process. If you need to change the shipping address after placing an order, please contact our Customer Service team immediately. We cannot guarantee that address changes can be made once an order has been processed.

International Shipping: At this time, NORTHEM GROUP USA LLC ships only within the United States. We are exploring options for international shipping and will update our policies accordingly in the future.

Shipping Compliance: NORTHEM GROUP USA LLC adheres to all applicable federal, state, and local laws and regulations governing the shipment of goods. This includes, but is not limited to, compliance with export control laws, hazardous materials regulations, and other shipping restrictions.

By placing an order with NORTHEM GROUP USA LLC, you agree to our shipping policies and accept responsibility for any additional fees, taxes, or duties that may apply to your shipment. For questions or concerns regarding our shipping policies, please contact our Customer Service team.